Refund policy

Returns and Refunds policy

We hope you are pleased with your purchase.  As your art is personalized and we cannot resell the item, returns and refunds are not accepted. However, if you are not completely satisfied for any reason, please contact us at artficionadopod@gmail.com, we’ll do our best and work with you to make the situation right.

How we proceed?

Customers can ask to preview their order before print, if not we’ll design, print and ship the order.

in case preview is requested (also in some special cases/requests), we will send a preview mockup in the next 24-48h (it can take more time during holidays) and wait for approval.

After 24h a reminder will be sent to the client, if we didn't get an answer in the next 24h after the 2nd email we reserve the right to print and ship the item(s).

Cancellation and return

Please be advised that our products are customized after purchase, so if you want to cancel your order for any reason, you can do so in the first 12 hours. After that, the order will have already processed.

$20 of design fees will be charged before refunding your money if the item(s) are not yet shipped, in case the order has shipped unfortunately we can’t cancel or return your order. After printing, no other buyer changes are accepted.

Defect or Damage

Where a claim of defect or damage is made, please contact us and provide a photo/short video proving and explaining the problem, Art-Ficionado, LLC will send you a replacement and notify you with instructions to deal with the damaged item.